Software Workarounds Adobe

Adobe Creative Cloud

"We've encountered the following issues: Sorry, there seems to be a problem with the installation process (Error code: A12E1). For troubleshooting tips, please visit our customer support page."

Since an update installation of the Creative Cloud Desktop Application for Mac (formerly Adobe Application Manager) has been interrupted, the Adobe Installer quit with the error code A12E1 and the related message above.

I found the following solution:

Step 1:	Navigate to Macintosh HD/Applications/Utilities/Creative Cloud/Utils folder and double click the Creative Cloud Uninstaller to uninstall the Creative Cloud Desktop Application.
Step 2:	Navigate to Macintosh HD/Library/Application support/Adobe folder. Rename AAMupdater folder to AAMupdaterold. Rename OOBE folder to OOBEold. Delete AAMupdateinventory folder.
Step 3:	Navigate to ~/Library/Application support/Adobe folder. Therefore: Open Finder, in the Menu choose: Go->Go to Folder..., in the System Dialog put in the full path ~/Library/Application support/Adobe/. Rename AAMupdater folder to AAMupdaterold. Rename OOBE folder to OOBEold. Delete AAMupdateinventory folder.
Step 4:	Navigate to Macintosh HD/Applications/Utilities folder. Delete the Adobe application manager folder.
Step 5:	Now you can try to install the CC Desktop Application again. You can download the latest installer version from Adobe here.

This solution might work for other Adobe Installer for Mac related issues as well and should be not limited to the Creative Cloud Desktop App.

Disclaimer: It's highly recommended to backup your data prior to following any of the steps provided on this page. You perform any of these steps at your own risk.

If you should still experience issues it might help to run the Adobe Creative Cloud Cleaner Tool to remove traces from older or incomplete installations. This tool can be downloaded here.
I'd suggest to be careful with this tool and be sure to read the instructions before you use it. http://www.adobe.com/support/contact/cscleanertool.html

You can also always try to contact the Adobe Support directly. But it's likely that you'll find a "Chat agents busy: When an agent is available, the chat button will appear in this space." message on their page. And even if you are patient/lucky enough to find your way into a chat window you might spend even more waiting time there: "All representatives are actively assisting other customers. There are X customer(s) in line ahead of you. Thank you for your patience."

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